General Information


About Windstar

Casually Elegant - Windstar's private yacht style cruise experience breeds relaxation. Our casually elegant design is comprised of three elements: the ship design, combined with Luxury As You Like It®, onboard environment and the pampering without pretense attitude.

The Ship Design - Each ship, whether it has graceful, billowing sails or is a sleek and sexy power yacht, will give you the small ship advantage, designed to be functional and comfortable. There are public and private places. Lots of light and air, ocean views everywhere. Simple and superb – beautifully appointed staterooms and suites. An inviting layout, easy to get around. The natural fabrics and rich woods are impeccably maintained. These relaxed and stylish yachts are large enough to pamper and entertain you, yet small enough to tuck into delightful tiny harbors and hidden coves others can’t reach.

The Environment - Unregimented. Unstructured. Luxury As You Like It, giving you the freedom to choose to have all the privacy you want, or to be pampered. Design your experience to be as inclusive – or not – as you want. You have the flexibility to include flights, hotel (pre/post cruise), shore excursions, beverage packages, and other onboard amenities to your cruise. Service that is attentive when you need it to be. A warm, smiling staff that gets to know what you like. The Bridge is almost always open for your visit. There are many activities at hand, but they are never imposed.

No assigned seating in AmphorA or Veranda. And what can be more casual than merely signing for onboard purchases? You will feel like this is your ship, your personal yacht. The environment inspires the attitude.

The Attitude - Casually Elegant is an attitude, brought about by a luxurious ship design and an environment of freedom ... allowing you to relax and enjoy your vacation exactly as you would like to. The attitude is found in our staff too. Our staff members are efficient in an unassuming, relaxed way. They are respectful of our guests, pampering without pretense. Flexible. Approachable. And experienced in knowing people and the role service plays in the enjoyment of your vacation.

The Luxury As Your Like It attitude of a Windstar ship is also reflected in the way our guests dress: Imaginative, yet relaxed. Stylish, yet comfortable. Just as you would dress at an elegant resort. Clothes that are light and cool, made of natural fabrics like cotton, silk, and linen, are most appropriate. For women's daytime wear, we suggest walking shorts, skirts, sarongs, lightweight tops and cover-ups; for evening wear, sun dresses, pants, and informal cocktail attire. Men's daytime wear: walking/ Bermuda shorts, polo shirts, khaki pants; in the evening, lightweight trousers and short-sleeved dress/polo shirts. No suits or ties. And no shorts, jeans, or t-shirts in AmphorA or Candles during the evening. If your cruise takes you to Monte Carlo, please note that casinos there require men to wear both a tie and jacket.

Airline Delays

If you believe a delay will cause you to arrive in the port of embarkation less than 2 hours before the ship's scheduled departure, call us at 1-800-258-7245. Representatives are available 6:00 a.m. to 6:00 p.m. PST Monday through Friday or Saturday, 7:00 a.m. to 3:30 p.m. PST. Outside of these hours and during holidays, call 206-733-2991 (emergency use only).

Alcohol On Board Policy

Guests may bring aboard 2 bottles of wine or champagne for their enjoyment onboard. All additional alcohol, including those bottles purchased at ports of call along the cruise route, will be kept by the ship’s purser and delivered to your room the last evening of the voyage. Guests may consume the outside beverages in the dining room, but a small corkage fee will be applied to the guest's onboard account.

Baggage Policy

Windstar will carry as baggage only your personal effects for your wearing, comfort, or convenience during your travel with Windstar. Your baggage needs to be placed in securely constructed and locked suitcases or trunks.

Windstar does not assume any liability for any loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, passports, travel documents, jewelry, gold, silver, or similar valuables, securities, financial instruments or other valuable business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotapes, computer discs, audio discs, tapes or CDs. These items should not be left lying about the ship or your stateroom or suite, nor should they be left unattended on other vessels, on vehicles or in hotels, nor placed in luggage other than a bag that you carry with you. In addition, Windstar will not assume any liability for any loss of or damage to carry-on baggage left unattended on the ship or on other modes of transportation or in hotels. Windstar ships provide stateroom or suite safes at no extra charge. Certain hotels may also provide similar facilities. Your use of stateroom or suite safes or similar facilities will not increase Windstar's liability, as described below.

Windstar cannot be responsible for any loss or damage that occurs before baggage comes into Windstar's actual custody when you begin your travel with us or after baggage leaves Windstar's actual custody at the end of your travel with us. In particular, please note that we assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. If Windstar is liable for loss of, damage to, or delay of your property, the amount of Windstar's liability will not exceed US$100 (US$600 for guests who have purchased the Cancellation Protection Plan) unless you have specified to Windstar in writing the true value of your property and paid to Windstar before departure 1% of the value in excess of US$100 or US$600, as applicable. In that event, Windstar's liability will be limited to the amount so specified.

Baggage Tags

All checked luggage must be tagged with your name, address and phone number. Also attach one of the ship's baggage tags (included with your cruise documents and available at the pier) to each piece of luggage, including carry-on bags and mark your name and stateroom or cabin number clearly.

Boarding Procedure

Embarkation time is 1:00 p.m. All guests should be on board no later than 1 hour before departure. Passports are collected upon embarkation and held safely by the Purser's Office until the end of the cruise.

TRANSFERS

Windstar Cruises Air/Hotel Packages: If you have booked your air or hotel accommodations through Windstar Cruises, transfers are NOT included and have to be purchased separately. Services for Windstar cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the traveler. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Windstar Cruises Air/Hotel Packages: Purchasing Transfers: Guests may purchase transfers between airport and pier, between Windstar Cruises designated pre- / post-hotels and pier, and between airport and designated pre-/post-hotels if it is within standard Windstar Cruises Services.

Temporary Terminations: If guests have chosen to stay at a non-Windstar Cruises hotel, guests will not be able to purchase transfers. Transfers are NOT available for purchase for guests choosing to deviate from standard Windstar Cruises services. If there is a “temporary termination” (e.g., guests who have Windstar Cruises Major City Airport but have chosen to stay in a non-Windstar Cruises hotel or guests who arrive early and choose to stay at a non-Windstar Cruises hotel), no transfers will be available for purchase.

Services for Windstar cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals and dayroom accommodations required prior to this time are the responsibility of the travelers. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Vacation Planners at 800-258-7245. Major City Air guests flying on dates other than the date of (dis) embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.

Bon Voyage Gifts

Friends may wish to send a Bon Voyage gift directly to your stateroom or suite. They should include your stateroom or suite number, the name of your ship and the sailing date.

To order a Bon Voyage gift, friends and family may contact Windstar Vacation Planners at 800-258-7245. Our Gift Order list includes a variety of alcoholic and non-alcoholic beverages, flowers, and other gifts. Orders must be prepaid and received two weeks in advance of sailing. Gift Orders may be charged to American Express, Visa, MasterCard or Discover Card. Depending on the country of embarkation, flowers may not be available one to two weeks prior to sailing. For more information or to place a gift order, please call us at 800-258-7245 or write Windstar Cruises Guest Services, 2101 Fourth Avenue, Suite 210, Seattle, WA 98121.

Cancellation Policy

For sailings embarking prior to 12/13/14 (Wind Spirit), 11/29/14 (Wind Star), 12/20/14 (Wind Surf), and 10/30/14 (Star Pride):

Each booking cancelled before 91 days prior to travel will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for a Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees:

90-60 days before commencing travel - $750 (deposit)
59-30 days before commencing travel - 50% of gross fare
29-0 days before commencing travel - 100% of gross fare

For sailings embarking on or after 12/13/14 (Wind Spirit), 11/29/14 (Wind Star), 12/20/14 (Wind Surf), and 10/30/14 (Star Pride):

Each booking cancelled before 120 days prior to travel will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for a Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 121 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation schedule:

120-90 days before commencing travel – 15% of gross fare (deposit)
89-60 days before commencing travel – 35% of gross fare
59-30 days before commencing travel-50% of gross fare
29-0 days before commencing travel - 100% of gross fare

Given that the resale of canceled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar can only be responsible for refunding amounts actually received by Windstar Cruises. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar and may not always be possible. Guests who purchased the Travel Protection Plan must submit a claim through TripMate to receive refund or credit of cancellation fees as determined by the insurer.

Cell Phone Service

Guests may now access cell phone service both at sea and in port. At sea, both GSM and CDMA maritime roaming is available. Be sure to contact your home network prior to embarking to ensure your account is authorized to roam internationally and to confirm maritime roaming pricing. Verizon subscribers should dial *228 and select Option 2 to update their roaming list. All roaming charges will be included in your monthly bill by your home carrier.

Children

Children, especially infants and toddlers, are not encouraged aboard Windstar cruises. The intimate ship size and unregimented atmosphere are adult in orientation and do not provide for the care, supervision, or entertainment of children. Children occupying staterooms as the third person are charged the applicable "third person" rate, which is available on request. Travel for children under eight years of age is limited. Please contact Windstar Vacation Planners for availability,800-258-7245.

Communications At Sea

EMAIL

Windstar Cruises offers full internet capabilities, depending on course and position of the ship, as well as wireless Internet service on all three ships. Wi-Fi access is possible in most public areas, staterooms, and suites. Please note that during Ocean Crossings there will be no internet at all and all computers in the Computer Center will be shut down.

POSTAL MAIL

You can receive mail while on board. Please call a vacation planner at 800-258-7245 for information on shipping options and lead times to ensure your mail arrives in time for your visit to a given port of call.

Phone & Fax Communications

Those at home can reach any Windstar ship. Please have the ship name, cabin number and party name. Ships can be reached via direct-dial satellite or fax. If calling from the United States please dial: 011 + ship number (phone or fax) listed below. If calling International please dial: 00 + ship number (phone and fax) listed below.

SHIP

PHONE

FAX

Wind Spirit

+1 954.538.4376

954.538.4377

Wind Star

+1 954.538.4397

954.538.4397

Wind Surf

+1 954.538.4294

 

Star Pride

+1 954.672.7610

 

Guests on board may make phone calls from their stateroom at a cost of $7.95 per minute.

Emergency Phone Numbers:

During regular business hours please call 1-800-258-7245 or 206-733-2704 (7am to 6pm Monday through Friday; 7am to 3pm Saturday Pacific Time). Outside of these hours and during holidays, call 206-733-2991 (This number is for emergency use only; please do not call unless you are experiencing an emergency of urgent nature).

OnboardCell Phone Service:

During regular business hours please call 1-800-258-7245 or 206-733-2704 (7am to 6pm Monday through Friday; 7am to 3pm Saturday Pacific Time). Outside of these hours and during holidays, call 716-380-4209 **

INTERNET ACCESS

As part of our onboard service we offer Internet access on our yachts. We recently modified our Internet usage packages from minutes to the amount of data used.

How does Internet access at home differ from access at sea?

As with all yacht communications, the Internet service is operated through satellites. While you are most likely used to a fast Internet connection at home, in hotels or other local WiFi spots, Internet at sea can be slow, and at times, disruptive. The only option available is satellite connection, which is costly and limits the amount of data used. The connection is also influenced by weather, the movement of the ship, and in our case, blockage from our sails passing in front of the satellite dish.

As with all yacht communications the service is operated through satellites and is not recommended for down loading movies or large files due to system speed. In some areas the service can be interrupted by weather or ships position. We recommend that guests use the service only for e-mails or small files.

Why did the Internet Usage Plan change from minutes to megabytes?

Windstar modified the plan in order to provide guests the ability to access the same number of sites and/or read the same number of emails, regardless of connection speed. The previous plan was based on the number of minutes the guest was accessing the Internet, regardless of connection speed. At times, factors like bad weather, ship speed, overcast conditions, all contributed to slow and/or disrupted connections.

What is a megabyte (MB)?

Any file, whether it’s a spreadsheet, word document, or email, takes up electronic storage space, otherwise known as bytes. The larger the file, the greater the number of bytes. The standard increment of measurement is bytes, kilobytes (1000 bytes), megabytes (1,000,000 bytes) and gigabytes (1,000,000,000, bytes).

As a frame of reference, an 80-word email is around 10 kilobytes, while a typical web page is approximately 1 megabyte.

What type of Internet Usage Packages are available?

The Email Plan $50

This package gives you 100 MB of data to use during your cruise. This package is recommended for people who will be checking email and doing very limited browsing. The estimated minutes range from 15 to 60.

The Surfing Plan $100

This package gives you 250 MB of data to use for additional browsing and small file transfers (such as posting pictures to a social media site). The estimated minutes range from 45 to 180 (approximately 3 hours).

How can I get Internet access onboard?

Guests can purchase Internet Usage Plans at Reception. These plans can be used on personal laptops or smart devises that are Wi-Fi enabled.

Computers for public use are available in the Library or the Yacht Club on Wind Surf.


Cruise Extensions

Extend your Windstar experience on land at a hotel that reflects our own high standards of elegance, luxury, and pampering service. The Windstar Hotel collection includes renowned hotels that are conveniently located near the best restaurants, cultural centers, and local attractions. More information can be found in this Already Booked section of our website or by contacting a Windstar Vacation Planner at 800-258-7245.

Cruise Fares

Your fares include ocean transportation, stateroom or suite accommodations, and all meals and entertainment on board the ship. Not included, however, are items of a personal nature, such as alcoholic beverages, laundry, transfers prior to or after cruise (dis)embarkation, or optional programs or activities. You’ll also be charged separately for shore excursions, and additional conveniences or conveyances not specified in the itinerary. All rates shown are per person based on double occupancy. Fares are published in U.S. dollars. Note: Canadian and third-person rates are available upon request.

Customs Registration and Duty-Free Allowance/Import Restrictions

Upon your return to the U.S., you must declare all merchandise purchased outside of the U.S., including items purchased in duty-free shops onboard the ship or ashore. Items mailed to the U.S. are not included. These will be assessed upon arrival. Each U.S. resident is usually allowed a duty-free exemption of US$800 per guest; it may be more or less depending on your itinerary and recent travel outside the country. An additional US$1000-worth of articles may be brought in and taxed at a reduced flat-duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. These figures are based on information given at the time of printing; regulations and dollar amounts may change. All guests should check with their local Customs agencies in their home country for allowances information before departure.

In order to avoid problems when reentering the United States, we strongly recommend that U.S. residents register their valuables with U.S. Customs before departure. You must do this at a Customs office near your home. This cannot be done at the pier prior to departure. We recommend that you register any foreign manufactured items such as cameras, lenses, jewelry, watches, binoculars, etc. with Customs prior to taking them out of the country. Otherwise, you may be required to supply proof of purchase, or to pay duty on these items upon returning to the U.S.

Please pay particular attention to the import of animal by-products (such as furs, belts and shoes). A complete list of banned imports is available from U.S. Customs.

Departure Tax

Some countries impose a departure tax on departing passengers which cannot be included on an air ticket. In most cases this is paid by each passenger upon airport check-in and may be paid in either US dollars or local currency.

Deposit and Final Payment Requirements

For sailings embarking prior to 12/13/14 (Wind Spirit), 11/29/14 (Wind Star), 12/20/14 (Wind Surf), and 10/30/14 (Star Pride):

Immediate deposit of $750 per person per sailing is required within three days of booking to secure a reservation. Final payment is due prior to 90 days before departure date.

For sailings embarking on or after 12/13/14 (Wind Spirit), 11/29/14 (Wind Star), 12/20/14 (Wind Surf), and 10/30/14 (Star Pride):

Immediate deposit of 15% of booking is required within three days of booking to secure a reservation. Final payment is due prior to 90 days before departure date.

Your documents are usually received approximately 60 days prior to departure. Travel documents, however, are only issued after final payment has been received by Windstar. Send all payments to Windstar Cruises, 2101 4th Avenue, Suite 210, Seattle, WA 98121 U.S.A. Payment is also welcome by American Express, Visa, Discover, or MasterCard. For faster processing, please include a confirmation number on your check. All charges are in USD. Windstar is not liable for any currency exchange rate or foreign exchange fee imposed by the account holder& bank or credit card company. Payment of the cruise deposit and Travel Protection Plan (if applicable) constitutes a binding of the Terms & Conditions as attached.

Dining With Windstar

BREAKFAST

It is 7:30 in the morning and you awake to hear the gentle trade winds, and smell the freshly brewed Colombian coffee and buttery croissants that lure you topside to Veranda. It's breakfast al fresco, full service or buffet-style, anytime till 9:30 a.m. No need to hurry. Or if you prefer, linger over a continental breakfast served in the privacy of your stateroom or suite. Whichever is fine with us. After all, this is what the good life is all about: doing what you please, when you please.


LUNCH

Again, the choices are many in Veranda. Choose the sumptuous, seemingly endless buffet. Or, order from the lunch menu between noon and 2:30 p.m.


DINNER

In the evening, we turn the spotlight to our elegant, wood-paneled restaurant. Here, the dining room manager seats you, but where is your decision. There are no pre-assigned tables or first or second seatings. When you dine and with whom are entirely up to you. Seating usually begins at 6:30 p.m. and will be printed in the ship's daily program.

The evening attire onboard Windstar is specified as "casual elegance"- the emphasis weighted heavily on the casual.

The cuisine is exquisite ... a unique creation of light and savory entrees using fresh native foods and tropical accents. What will it be? Pear and goat cheese salad with prosciutto. Roasted eggplant and garlic soup? Grilled ahi tuna with Asian vegetables and a ginger pink peppercorn sauce? Or perhaps a mocha and chocolate terrine with almond sauce? To all this, we add a fine selection of vintage wines.

Disembarkation Procedures

You will be advised of current requirements and be given complete instructions on disembarkation procedures during your cruise.

Guests With Disabilities

Windstar does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. There are no elevators on Wind Star and Wind Spirit nor were the ships originally constructed to be wheelchair accessible. As a result, these ships may be unsuitable for people relying solely on wheelchairs. Wind Surf is equipped with elevators, but staterooms are not wheelchair accessible. Also note, there is no elevator access to board the ship. Star Pride has modified wheelchair accessible suites available and an elevator on board. 

Certain ports require the ship to anchor; in this case guests must be ferried into port. Service animals are permitted on board ships if prior arrangements have been made at time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. It is essential that Windstar is notified of any special medical, physical or other requirements you may have at the time of booking.

Immunization

It is always wise to check with your personal physician or travel medicine clinic for the latest travel recommendations. Visiting certain foreign countries may require that you be inoculated prior to leaving the United States. Please check with the nearest office of U.S. Customs or the U.S. Department of State in order to determine whether you will need a visa and/or inoculations.

Late Booking Policy

On bookings within 45 days of departure, Windstar Cruises requires final payment before the process of requesting air or hotel space.

Major City Air Program

Windstar Cruises is pleased to offer air/sea packages featuring round trip economy-class airline transportation between many U.S. and Canadian cities and your cruise. Optional transfers from the airport to ship are available on sailing day and return after the cruise. To take advantage of this package, which is offered at an additional charge to your cruise fare, simply ask your travel professional to request it when you reserve your stateroom or suite. Current add-on costs are available from Windstar Cruises Vacation Planners and are subject to change. All gateways may not be available for each itinerary. Please call for a rate quote.

Windstar Cruises will provide an airline ticket between major cities and the nearest airport to the cruise port using the carriers, routing, and structure of our choice. We reserve the right to utilize commuter and/or charter air service without prior notice. The airfares we use are based on capacity controlled, promotional, and group fares. The cost of the basic add-on quoted does not include confirmation of requests for specific carriers, routing, or en route stopovers. Air schedules are generally available approximately 60 days prior to departure. Windstar Cruises reserves the right to withdraw air/sea availability without prior notice for any product at any time.

Medical Facilities, Infants, And Pregnancy Policy

A doctor and limited medical facilities are available on board. However, if you take special medications, please bring an adequate supply with you together with a copy of the prescription from your doctor; it may not be available on board. Medical services and all medicines (except acetaminophen, aspirin, and seasickness pills) dispensed by the ship's doctor will be charged to your shipboard account. If you become ill during the voyage and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. Shoreside medical care and/or evacuation are not charged to your onboard account. You will be responsible for paying all of these charges.

If you will require a special medical apparatus or assistance on board or have any special medical, physical or other requirements, please contact our Access & Compliance Department at 800-240-3708. There are elevators available only on Wind Surf and Star Pride. Due to limited medical facilities, we will not accept reservations for children under 8 years of age or women who are 24 or more weeks pregnant at the time their travel with Windstar concludes.

Packing Advice

The less you bring the better. We suggest clothes that are light, cool, and made of natural fabrics like cotton and silk. You may wish to bring warmer clothing (layers are best), if you are traveling on an Ocean Crossing or an autumn Mediterranean cruise.

The tone for dinner and evening aboard is one of "casual elegance." Imaginative, yet relaxed. Stylish, yet comfortable. Just as you would dress on your own private yacht. For ladies, sundresses, slacks, and informal cocktail dresses are appropriate. For men, we suggest slacks and collared shirts or polos. There are no formal nights, no costume parties, no requirements for suits and ties. However, if your cruise takes you to Monte Carlo, please note that casinos require men to wear both a jacket and tie. Our only restriction is that shorts, jeans, and t-shirts not be worn in AmphorA, Stella Bistro, or public rooms during the evening. Country Club Casual is acceptable for Candles.

Passengers Under 21

Passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Parents, guardians, and chaperones are responsible for overseeing the onboard conduct of minors. Alcoholic beverages will not be served to passengers under age 21.

Pets

Animals or pets are not allowed with the exception of qualified service animals for guests with disabilities. Please notify your travel professional at time of booking if you intend to board with a service animal.

Reconfirming Airline Reservations

Please review your air and cruise documents to ensure that your tickets are correct. We recommend that you call the airline 72 hours prior to your departure time to reconfirm your flight. (These are international flights, and departure times may change without prior notice.) Plan to check in at the airline ticket counter at least 2 1/2 hours before flight time for international passport/security checks.

Ships' Registry and Trademarks

Wind Star is owned by Wind Star Limited, Wind Spirit is owned by Wind Spirit Limited, Wind Surf is owned by Degrees Limited, and Star Pride is owned by Windstar Pride Limited. These Shipowners are Bahamian corporations. Transportation aboard the ships is provided solely by the Shipowners and pursuant to the cruise contract that you will receive prior to embarkation. Read the cruise contract carefully and as soon as you receive it. A sample cruise contract can be reviewed on this website.

Non-Windstar Services (such as airlines and other off-ship transportation carriers, shore excursions, meals, accommodations, air ambulance, and shoreside physicians) are generally performed by independent contractors. Those Non-Windstar Services that are performed by independent contractors are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor furnishing the Non-Windstar Service. Windstar Cruises assumes no responsibility with respect to these Non-Windstar Services (including delay, injury, death, or damage to property) even though it may collect monies or make arrangements for the services.

Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar to cancel, advance, or postpone a scheduled departure, change itineraries, or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a sailing from public sale, or requirements of governmental authorities. If this should occur, Windstar does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation.

Windstar has registered trademarks in the United States and various foreign countries for the names and phrases Windstar®, 180º from Ordinary®, 180 Degrees from Ordinary®, Romance Under Sail®, Degrees of Difference®, Luxury As You Like It® and the Windstar logo.

Services On Board

ELECTRIC APPLIANCES

Voltage on Wind Star and Wind Spirit is standard 110 AC. Voltage on Wind Surf and Star Pride is 220, special converters are needed. Guests are encouraged to bring their own travel adaptors as they are not available on board. For your convenience, there is a hair dryer in each stateroom.


VALUABLES

Each stateroom or suite is equipped with a built-in safe for storing valuables and important documents.


LAUNDRY SERVICES

Laundry service is provided on board at a nominal charge. Dry cleaning is not available. Laundry Service Packages must be added by the first day of the cruise and will be priced by the total number of cruise days.  Pricing is inclusive of applicable taxes.

 

PREMIUM BEVERAGE PACKAGE

This package offers you unlimited premium cocktails, including many top shelf brands, wine by the glass from the per glass wine menu, house champagne, and beer.  Includes mini-bar beverage selections and beverages provided through room service.  Packages are only sold by stateroom or suite and must be purchased for all guests occupying the stateroom or suite.  The Beverage Package must be purchased by the first day of the cruise and the cost covers the full duration of the cruise. Package price is $108.00 per stateroom/suite per day, and does not include the standard 15% beverage service charge. The package price is inclusive of applicable taxes and please note the minimum drinking age aboard Windstar Cruises is 21 years old.


SPECIAL OCCASIONS ON BOARD

Windstar Cruises will be happy to help you plan an on board celebration. Whether you are celebrating an anniversary, a birthday, renewing your wedding vows, or just want to pamper yourself, call our Vacation Planning department at 800-258-7245 to make arrangements. If you should decide to give an impromptu party during the cruise, contact the Hotel Manager for on board assistance.

Shipboard Account and Currency Exchange

Our cashless system is designed to make your life on board as simple as possible. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit card (Visa®, Discover®, Mastercard®, American Express®) in order to use your onboard account for shipboard purchases. We do not accept debit cards. Your card will be pre-authorized for USD $60 per person for each day of your cruise. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases.

Smoking Policy

Smoking is not permitted in any of the staterooms, suites, or public spaces, including all restaurants and corridors. Smoking is permitted on the outside decks in designated smoking areas only.

Sports and Activities

Activities are a world apart from those offered on other cruise ships. On board you may wish to participate in a scheduled activity or just relax; the choice is yours. In port you will have the opportunity to explore some of the most intriguing places in the world.

Windstar has selected custom-designed tours to help you explore each port to the fullest extent (not included in the cruise fare). In Europe, each port beckons you to discover its history and culture: explore ancient ruins, view masterful art, tour grand architecture or sample wines from the finest vineyards.

In the Caribbean and Costa Rica adventure awaits: snorkeling or SCUBA diving, helicopter flight-seeing, a catamaran or boat cruise, walks along secluded beaches, and rain forest hikes. In the South Pacific you can see the islands by 4x4, check out a black pearl farm, or kayak the river.

You may also want to take advantage of our Watersports Platform from which you may enjoy various scheduled activities such as windsurfing or water skiing while at anchor. In certain ports SCUBA diving is offered for an additional fee through local dive operators.

Transfers/Pre- & Post- Cruise Services

Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Vacation Planners at 800-258-7245.

Travel Protection Plan

Full Sail and Full Sail Plus Travel Protection Plans

Windstar Cruises offers guests the opportunity to purchase either our Full Sail or Full Sail Plus Protection Plan. Both of these plans are optional and must be paid for at time of deposit. Payments are not refundable. Both plans are available for U.S. residents.

Because cancellation fees apply regardless of the reason for cancellation, including medical and family matters, we strongly recommend the purchase of either the Full Sail Plan, which protects you if your trip is canceled or interrupted for covered reasons — or Full Sail Plus Plan, which gives you the added protection of a future cruise credit if you cancel for uncovered reasons.

Both Plans include:
• Trip interruption benefit
• Travel delay benefit
• Primary medical expense/emergency assistance benefit
• One call 24-hour travel services network

For further information ask for the plan certificate which fully details the coverage, provisions, limitations and exclusions of the plan offered and is available to you upon request at any time. You may also view the Travel Protection Plan at http://www.tripmate.com/wpF429W/faq. The plan certificate you purchase will be included in your cruise documents. These plans are underwritten by United States Fire Insurance Company, 5 Christopher Way, Eatontown, NJ 07724. The plans are offered and administered by Trip Mate, Inc. (In CA, Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO 64114. Phone: 800-888-7292.

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