Does Windstar have COVID-19 PCR testing equipment onboard?
Windstar has COVID-19 PCR testing capability on its ships. All ships have COVID-19 antigen testing capabilities on board as well.
What happens if a location on our itinerary requires a COVID-19 test during the cruise?
There are two approaches that will be used here. First, we may ask guests to arrive at the ship with a negative COVID-19 test in hand taken within the timeframe specified by the countries on the cruise departure. If the destination requires a test to be taken during the cruise, Windstar will provide these tests to our guests, and this cost will be added to each guest’s shipboard account at $19 per antigen test and $59 per PCR test.
What happens if I get sick with COVID-19 while on board?
Guests experiencing symptoms common to COVID-19 should isolate themselves in their cabins immediately and call the medical center in order to obtain a COVID-19 test. If positive, then the guest will isolate in their cabin until at least 24 hours after being free of fever without the use of medication and with other symptoms also improved from time of positive test.
What happens if I am identified as a close contact to someone with COVID-19 while on board?
Close contacts are not required to quarantine (unless they continue sharing a cabin with a positive guest) but must take a PCR test to determine if they are COVID-19 positive. Close contacts are recommended to wear a mask on board when outside their cabin.
If I test positive for COVID-19 while on board, will my cruise fare be refunded?
All guests are encouraged to purchase
travel insurance for their trip. If a claim is denied, Windstar will refund cruise fares on a prorated basis in the form of a Future Cruise Credit.
What testing and treatment capabilities are there on board?
All Windstar ships are equipped with COVID-19 PCR and antigen testing capabilities. The onboard Medical Centers contain the necessary equipment and medications to treat most acute illnesses and injuries. If additional medical care is needed beyond the capabilities of the onboard Medical Center, evacuation to a shoreside medical facility will be coordinated.